AI in Human Resources: Navigating Rapidly Changing HR Technology

Machine Learning (ML) analysis tools as well as Generative AI tools like chatbots and ChatGPT are making a splash in just about every part of the office across every industry and sector. And, of course, HR is no exception. AI in HR is poised to transform how your team works to build and execute powerful HR strategies— but first, you need to know how to use it to maximize its potential.

Let’s take a look at just a few of the ways AI can enhance your HR operations, whether by reducing costs and freeing up your team to focus on strategic initiatives or helping you collect the information you need to make better and more informed strategic decisions faster.

How can AI help HR teams succeed?

Artificial intelligence in human resources provides myriad opportunities to improve your HR outcomes on multiple levels. From ML tools and AI-powered analytics to generative AI platforms, AI in Human Resources can streamline time-consuming or tedious tasks, provide analytics that strengthen your strategies, and help you develop new and innovative ways to make your organization a better place for your people to work.

Recruitment and Talent Acquisition

AI-powered analytics can significantly streamline your recruitment and talent acquisition processes. With AI tools, you can more intelligently screen resumes for relevance to your job postings and reduce the legwork in matching job requirements with candidate profiles, enabling you to find the best-fit candidates faster and spend more time where it counts such as in-person interviews and assessments.

Employee Onboarding

When you bring a new employee into your organization, a smooth and painless onboarding process is key to making a great first impression on their first day. By leveraging AI, you can automate administrative tasks like document submissions, training schedules, and introductions to your company policies.

Predictive Analytics

By feeding historical HR data into an AI model, artificial intelligence in HR can provide attrition prediction and performance prediction for workplace planning, allowing your HR team to take proactive measures to retain valuable employees if they start considering a change of employment or help underperforming employees improve their work.

Employee Learning and Development

Creating a workplace your employees will love means engaging with your employees and providing the means for them to learn and grow in their roles. By using AI in Human Resources, you can analyze employee feedback or sentiment to track engagement, more effectively recognize and reward high-performing employees, and build personalized learning paths for employees to gain new skills and advance their careers.

Diversity and Inclusion Initiatives

Today, creating diverse workplaces is a key concern of HR teams across industries and sectors. By combining HR and AI, your team can address potential bias in hiring decision-making and identify underlooked sources of diverse talent to create a more inclusive workforce.

Will HR be replaced by AI?

HR and AI have a lot of potential together. But many HR professionals worldwide, like their peers in other departments and industries, are expressing concern that the robots might come for their jobs. In the future, will AI replace human resources?


There will always be a place for human insight and decision-making in your HR team, no matter how powerful AI tools become, and here’s why:

In HR, Accountability Matters

Recently, a slide from a 1979 presentation by IBM has been making the rounds in computer science and AI communities: “A computer can never be held accountable; therefore a computer must never make a management decision.”

AI tools are very powerful and can provide incredible insights, but they’re far from infallible. The name “AI” is actually a bit of a misnomer—there’s no real intelligence behind these tools, just the ability to parse massive amounts of data.

As you might have seen before, either in the news or in your own casual usage of AI platforms like ChatGPT, these tools—especially language-based AI tools—lie with as much confidence as they tell the truth, because they have no conception of either.

Analytics powered by ML also have been criticized for being a “black box” that can remove transparency and accountability from decision-making, especially if they end up inadvertently reproducing or amplifying biases in historical HR data.

AI in HR Can’t Drive Your Car

Wherever you use AI in HR, whether it’s in candidate screening, workforce management, strategic development, you cannot offload accountability for the decisions you make onto a machine. The output you get from AI platforms needs careful double-checking and human eyes, and at no point in the process should you take your hands off the steering wheel. AI is cruise control, not a self-driving car!

AI tools are assistive tools; they exist to make us more efficient and help us come to better, more informed decisions about our HR practices and strategies faster. Artificial intelligence in HR is meant to augment human intelligence, not replace it. There will always be a place in HR for the human element.

So rest easy: Your HR job is safe from the robots.

Take Your HR Strategies Further with the Latest in HR Trends

At Gameplan HR™, we’re committed to unlocking the potential of your organization by helping you build the best strategies to create amazing workplaces that employees love. Our Human Resources Operating System (HROS™) helps you optimize your HR strategy by utilizing education, strategy, accountability, and current trends such as AI in HR to their full potential.

Talk to a Gameplan HR™ expert today to find out how our HR solutions can help you make the most of human intelligence and artificial intelligence in Human Resources.

Talk to a GamePlan HR™ Expert

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